FREQUENTLY
ASKED
QUESTIONS

Do not try to get a mattress into your bin—seriously, you might throw out your back! Better option? Call our office or email us. For a super reasonable fee, we’ll haul away your old sofa, mattress, shelving, or any other bulky thing you want out. Our bulk item removal starts at just $27.50.

Cleanup containers can handle all the trash you’d usually chuck into your blue cart! Get the full breakdown in our trash guide.

Seven days, but you can always request to have it longer for a small additional fee if we have availability!

The process is easy-peasy. Just fill out this form and we’ll get in touch to start your service right when you need it—so you won’t have any overlap or go a week without a pickup.

From the comfort of your couch! You can change your cart size, request an extra yard cart, pay your bill, and more online. Or give us a call at (541) 607-2042 for fast, friendly service. Prefer email? Shoot a message to info@apexdisposalservices.com.

Please don’t place computers, monitors, TVs, tablets, printers or battery charging packs in your trash or recycling carts or at the curb. These items require special handling and cannot be collected via your regular curbside service. Oregon has had a disposal ban on electronics since January 2010. Please visit oregonecycles.org to find local free recycling options for electronic items.

Your current bill is due on the 15th of the month. Unpaid bills that are thirty days past due incur a finance charge computed at the rate of .75% monthly (which comes out to an Annual Percentage Rate of 9%), with a $1.00 minimum charge.

When you’ve polished off that last candy cane, we’ll be happy to send Santa’s elves to haul off your tree in January. We’ll let you know which weeks we’re doing tree pickups; you’ll just need to schedule pickup in advance by calling our office at 541-607-2042 or emailing info@heyapex.com. Please place it at the curb on your regular trash pickup day (no stands, tinsel, lights, flocking, or ornaments, please!) and we’ll take it away for $16.50 per tree.

Our friendly drivers start their day early, so please have your carts and bins out by 6:00 a.m. on your scheduled pickup day—or the night before, if you’re not a morning person! We aim to come by around the same time each pickup, but with crazy weather, unpredictable traffic, and potential mechanical mishaps, your pickup time might vary from week to week.

Once the truck has come and gone, don’t forget to move your empty bins & carts off the curb by midnight in line with local ordinances.

Remember, all your carts go out on the same day of the week. Your big green and little red recycling containers will be emptied every week. We pick up your gray yard debris cart every other week. And the blue trash cart is emptied either weekly or biweekly, depending on your service plan. Check your collection schedule here.