FREQUENTLY
ASKED
QUESTIONS

Please put your carts and bins in the street against the curb. The arrow on the lid should face the street, and the cart handles should face your house.

Place the carts at least three feet away from other carts, extra trash, parked cars, fences, trees, mailboxes, etc. Be careful not to block the bike lane—even trash carts should share the road with Eugene’s bikers! For a visual guide, download this handy PDF.

Afraid not. Think about it the same way you think about your cell phone bill. Each month you pay a fee to have the service, which includes a set amount of talk time and internet usage—no matter how much of it you use. If you go over those set amounts, you pay a little more. With your trash & recycling service, it works the same way.

We want to provide you with the most exceptional service possible, so if you’re consistently rolling out carts with a lot of leftover space, call us to adjust your service for the just-right fit!

Moving is stressful, so let our customer service crew make this bit easy. Let us know when you’re moving; we’ll make sure the Apex truck is along for the ride when you settle into your new digs.

Please note that you’re responsible for service until you notify our office, so don’t forget to call or email us! A charge will be assessed for all carts & bins not returned from the service address after the final stop date—so just like a hotel robe, you’ll want to leave them behind.

Cleanup containers can handle all the trash you’d usually chuck into your blue cart! Get the full breakdown in our trash guide.

Seven days, but you can always request to have it longer for a small additional fee if we have availability! We can set the pickup date at the time you request your container, or you can keep it open-ended and just give us a ring at when you’re ready for us to come collect it.

Do not try to get a mattress into your bin—seriously, you might throw out your back! Better option? Call our office or email us. For a super reasonable fee, we’ll haul away your old sofa, mattress, shelving, or any other bulky thing you want out. Our bulk item removal starts at just $27.50.