FREQUENTLY
ASKED
QUESTIONS

We’re so sorry for the service blip! If your carts were out on time but we missed them, we’ll get it fixed pronto. Get in touch and let us know what happened. In cases where you forget to put out your trash—it happens to the best of us!—a return-trip charge might be added to your bill.

Who wants to think about trash pickups while sipping a pina colada? If you’ll be away for two or more consecutive weeks, call us up before you go (at least 24 hours in advance, please!) and we’ll issue you a credit.

Moving is stressful, so let our customer service crew make this bit easy. Let us know when you’re moving; we’ll make sure the Apex truck is along for the ride when you settle into your new digs.

Please note that you’re responsible for service until you notify our office, so don’t forget to call or email us! A charge will be assessed for all carts & bins not returned from the service address after the final stop date—so just like a hotel robe, you’ll want to leave them behind.

No—those TVs need some trash TLC. Contact us and we’ll help you find the perfect solution for disposing of electronics.

Please put your carts and bins in the street against the curb. The arrow on the lid should face the street, and the cart handles should face your house.

Place the carts at least three feet away from other carts, extra trash, parked cars, fences, trees, mailboxes, etc. Be careful not to block the bike lane—even trash carts should share the road with Eugene’s bikers! For a visual guide, download this handy PDF.

You’ve got options!

• Pay online here
• Set it and forget it with autopay
• Put it in the mail: P.O. Box 40097, Eugene, OR 97404

Of course! Just give us 24 hours’ notice, and we’ll schedule an extra pickup (available Monday through Friday). We’ll give you the 411 on the cost when you get in touch.

When your bin needs a bandaid, we’ll make it right ASAP. Give us a call at 541-607-2042 or fill out this handy form so we can get you shiny new cart.

Just as the name implies—food! Toss in your peels, bones, shells, and any other food scraps. You can even add weeds, brush, tree trimmings, and other plant matter you clear away from your building.

Note that compostable serviceware products and food-soiled paper cannot be placed in your compost container—organic materials only, please. The only exception is compostable bags and liners, as long as they’re certified by the Biodegradable Products Institute (BPI).

Get full details on the City of Eugene’s Love Food not Waste Program here. And help your staff keep the compost coming by hanging up this handy poster all about the program—including bin dos and don’ts.