FREQUENTLY
ASKED
QUESTIONS

Moving is stressful, so let our customer service crew make this bit easy. Let us know when you’re moving; we’ll make sure the Apex truck is along for the ride when you settle into your new digs.

Please note that you’re responsible for service until you notify our office, so don’t forget to call or email us! A charge will be assessed for all carts & bins not returned from the service address after the final stop date—so just like a hotel robe, you’ll want to leave them behind.

You’ve got options!

• Pay online here
• Set it and forget it with autopay
• Put it in the mail: P.O. Box 40097, Eugene, OR 97404

When your bin needs a bandaid, we’ll make it right ASAP. Give us a call at 541-607-2042 or fill out this handy form so we can get you shiny new cart.

No—those TVs need some trash TLC. Contact us and we’ll help you find the perfect solution for disposing of electronics.

Good news! Any branches less than three feet long and less than four inches in diameter can fit into a yard debris cart. For Hulk-sized branches, drop us a line and we’ll give you additional pickup options.

We’re so sorry for the service blip! If your carts were out on time but we missed them, we’ll get it fixed pronto. Get in touch and let us know what happened. In cases where you forget to put out your trash—it happens to the best of us!—a return-trip charge might be added to your bill.

We’re delighted you asked! You can fill up your yard debris cart with lawn clippings, leaves, brush, tree trimmings, and branches. Plus, toss in your food scraps—if you can eat it, we can compost it!

What can’t go in the cart? Plastic, garbage, dirt, rocks, sod, lumber and, pet waste (sorry, Fido!). Dig into complete details in our yard debris and food waste guide.

Sorting out recyclables from throw-out-ables can get a little tricky. Here’s a handy list of items that commonly confuse our customers. These all belong in the trash or require special handling:

• Garden: flowers, plants, yard debris, bird seed, dirt, weed cover (all that goes in your gray yard debris cart!)
• Home improvement: barbecue grills, wood, drywall, air conditioner filters, insulation, paint cans, oil, house siding, rags, broom handles, air mattresses, carpets, padding, rugs (if you’re DIYing, you might want a temporary cleanup container)
• Household: napkins, furniture, window blinds, screens, pillows, shower curtains, towels, welcome mats, blankets, sheets
• Personal items: backpacks, clothing, shoes, stuffed animals, toys (remember to donate anything that has life left in it)
• Cleaning supplies: dryer sheets, lint, vacuum bags, sponges
• Electronics: satellite dishes, power strips, neon lights, electronics, car speakers
• Miscellaneous: full bottles of soda, ash trays/ashes/cigarettes, diapers, styrofoam, quarts of oil, bags of trash, cat box/litter, vinyl bags, pottery, porcelain, human & animal hair
• Food: Put those compostable scraps in the gray cart, not the recycling!
• Certain plastics: If it’s not a clear plastic beverage container or milk jug, leave it out—we can’t accept other plastics like jugs, tubs, or other containers of any kind

For more instructions and a detailed list of items that can and cannot be recycled, check out the recycling guide.

While the red bin can hold glass and motor oil (tightly sealed!), please don’t chuck in broken glass, ceramic dishes, mirrors, light bulbs, antifreeze, solvents, gasoline, or cooking oils. Need help getting rid of those items? Give us a call.

For more instructions and a detailed list of items that can and cannot be recycled, check out the recycling guide.

Your big green cart can hold a heap of squeaky-clean mixed recyclables, including:

• milk jugs and clear plastic beverage bottles
• tin cans and aluminum
• newspapers, junk mail, and magazines
• flattened cardboard

For the complete list, check out our handy recycling guide.

That little red bin is for clean glass and sealed-tight containers of car fluids (in unbreakable one-gallon containers with a tight screw-on lid). Read all about it in our handy recycling guide.

We have special trucks equipped to handle your red-bin recyclables, so don’t be surprised when we visit twice on recycling day!

Reusing is always the first line of defense when getting rid of rubbish. We look for the most ecologically sound option for every disposal, and will donate reusable items whenever possible. If you’d like to find a place to donate your stuff instead of having us haul it, check out our recycling guide for local organizations.