FREQUENTLY
ASKED
QUESTIONS

You sure can—if you can eat it, we can compost it! Dig into complete details in our yard debris and food waste guide.

If your collection day falls on or after the holiday during the week, your pickup will be one day later that week—even if you normally have a Friday pickup.

Trash goes on holiday six times a year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Check out this year’s schedule for details.

Please don’t place computers, monitors, TVs, tablets, printers or battery charging packs in your trash or recycling carts or at the curb. These items require special handling and cannot be collected via your regular curbside service. Oregon has had a disposal ban on electronics since January 2010. Please visit oregonecycles.org to find local free recycling options for electronic items.

The process is easy-peasy. Just fill out this form and we’ll get in touch to start your service right when you need it—so you won’t have any overlap or go a week without a pickup.

You’ve got a big mess—we have options!

Keep it simple: Bag it up and leave it out by the curb on your normal pickup day. We’ll charge a fair price to whisk it all away. If you have more than seven bags, get in touch so we can find you the best option at the best price.

Bulk-items-be-gone: Call us to schedule a bulk-item pickup. A great option if you have just a couple big items. Bye-bye, busted bar stools!

Contain it: Rent a temporary cleanup container for those times when you’re cleaning out a garage or doing a small-to-medium sized DIY project. Fill it up and we’ll banish your trash!

Think big: For tremendous trash tornadoes, rent a 15-, 20-, or 30-cubic yard dropbox dumpster. Replacing a roof? Doing demolition? Our dropboxes contain the mess. FYI: You’ll need a large space to place our drop boxes—they are up to 20 feet long, 8 feet wide, and 6 feet high.

You’ll get your bill every other month for home service. For business customers, we’ll send the bill once a month.

Our friendly drivers start their day early, so please have your carts and bins out by 6:00 a.m. on your scheduled pickup day—or the night before, if you’re not a morning person! We aim to come by around the same time each pickup, but with crazy weather, unpredictable traffic, and potential mechanical mishaps, your pickup time might vary from week to week.

Once the truck has come and gone, don’t forget to move your empty bins & carts off the curb by midnight in line with local ordinances.

Remember, all your carts go out on the same day of the week. Your big green and little red recycling containers will be emptied every week. We pick up your gray yard debris cart every other week. And the blue trash cart is emptied either weekly or biweekly, depending on your service plan. Check your collection schedule here.

So many things, as long as they’re clean! We accept mixed recyclables like:

• milk jugs and clear plastic beverage bottles
• tin cans and aluminum
• newspapers, junk mail, printer paper, and magazines
• flattened cardboard

For the complete list, check out our handy recycling guide.

Cleanup containers can handle all the trash you’d usually chuck into your blue cart! Get the full breakdown in our trash guide.

We’re delighted you asked! You can fill up your yard debris cart with lawn clippings, leaves, brush, tree trimmings, and branches. Plus, toss in your food scraps—if you can eat it, we can compost it!

What can’t go in the cart? Plastic, garbage, dirt, rocks, sod, lumber and, pet waste (sorry, Fido!). Dig into complete details in our yard debris and food waste guide.

We’re so sorry for the service blip! If your carts were out on time but we missed them, we’ll get it fixed pronto. Get in touch and let us know what happened. In cases where you forget to put out your trash—it happens to the best of us!—a return-trip charge might be added to your bill.

Who wants to think about trash pickups while sipping a pina colada? If you’ll be away for two or more consecutive weeks, call us up before you go (at least 24 hours in advance, please!) and we’ll issue you a credit.