FREQUENTLY
ASKED
QUESTIONS

For safety’s sake, we can’t dispose of hazardous household waste, including gasoline, oil/gas mixtures, liquid paint, petroleum products, pesticides, herbicides, solvents, and thinners. Please never place these items into your trash or recycling containers. Instead, call Lane County Waste Management at 541-682-4120 for information on how to dispose of these items through the Household Hazardous Waste program.

Nope—toss those clean recyclables straight into the cart. Bags are a no-no because they gum up the works at the recycling facility.

It’s a bummer, but no—block styrofoam, the kind that protects fragile goods and electronics, cannot be recycled. If you have the space, hang onto it for next time you need to mail a breakable birthday present.

Packing peanuts can’t be recycled either, but they can often be rehomed. Check in with local shipping companies—they might welcome your cast-off peanuts!

You bet! Take one thing off your to-do list by setting up autopay right here. Grab your latest statement so you have your account code handy (let us know if you need help finding it). Your payment will be processed between the 7th and 11th each month you have a bill due.

Yes — we want to keep things fair and transparent, so here's how it works. Bills are due by the 15th of each month. If a balance goes unpaid for 30 days or more, a finance charge of 0.75% per month (APR 9%) is applied, with a $1.00 minimum charge. If service is stopped due to non-payment, a $35 reinstatement fee will be applied, and service won't resume until all outstanding charges and fees are paid in full. A $80 repossession fee is also charged on accounts closed due to non-payment when our trucks need to remove containers. If you ever have a billing question or think there's been an error, please reach out within 30 days of your bill date and we'll work it out together.

You’ve got a big mess—we have options!

Keep it simple: Bag it up and leave it out by the curb on your normal pickup day. We’ll charge a fair price to whisk it all away. If you have more than seven bags, get in touch so we can find you the best option at the best price.

Bulk-items-be-gone: Call us to schedule a bulk-item pickup. A great option if you have just a couple big items. Bye-bye, busted bar stools!

Contain it: Rent a temporary cleanup container for those times when you’re cleaning out a garage or doing a small-to-medium sized DIY project. Fill it up and we’ll banish your trash!

Think big: For tremendous trash tornadoes, rent a 15-, 20-, or 30-cubic yard dropbox dumpster. Replacing a roof? Doing demolition? Our dropboxes contain the mess. FYI: You’ll need a large space to place our drop boxes—they are up to 20 feet long, 8 feet wide, and 6 feet high.

Do not try to get a mattress into your bin—seriously, you might throw out your back! Better option? Call our office or email us. For a super reasonable fee, we’ll haul away your old sofa, mattress, shelving, or any other bulky thing you want out. Our bulk item removal starts at just $31.00.

Managing your Apex account is easy from your couch, your office, or wherever life takes you. Through our self-service portal, you can pay your bill, change your cart size, request an extra pickup, and more — all online, any time. Prefer to talk to a real person? Give our friendly team a call at (541) 607-2042, or shoot us an email at info@apexdisposalservices.com. We're here to make things easy for you, not us — that's the Apex way.

Broken glass and mirrors are not fit for the recycling bin—keep them out or you might get seven years of bad luck (not to mention a disposal fee)! Wrap broken glass in protective material, secure it in a bag, and place it in your trash cart.

You sure can—if you can eat it, we can compost it! Dig into complete details in our yard debris and food waste guide.

Please keep sod and rocks (that goes for big rocks, small rocks, and even pet rocks) out of your yard cart. They’ll contaminate the contents—and that’s a no-no. For help hauling them off, call our office 541-607-2042 or send us a message.

When you’ve polished off that last candy cane, we’ll be happy to send Santa’s elves to haul off your tree in January. We’ll let you know which weeks we’re doing tree pickups; you’ll just need to schedule pickup in advance by calling our office at 541-607-2042 or emailing info@apexdisposalservices.com. Please place it at the curb on your regular trash pickup day (no stands, tinsel, lights, flocking, or ornaments, please!) and we’ll take it away for $17.00 per tree.