FREQUENTLY
ASKED
QUESTIONS

For safety’s sake, we can’t dispose of hazardous household waste, including gasoline, oil/gas mixtures, liquid paint, petroleum products, pesticides, herbicides, solvents, and thinners. Please never place these items into your trash or recycling containers. Instead, call Lane County Waste Management at 541-682-4120 for information on how to dispose of these items through the Household Hazardous Waste program.

Nope—toss those clean recyclables straight into the cart. Bags are a no-no because they gum up the works at the recycling facility.

It’s a bummer, but no—block styrofoam, the kind that protects fragile goods and electronics, cannot be recycled. If you have the space, hang onto it for next time you need to mail a breakable birthday present.

Packing peanuts can’t be recycled either, but they can often be rehomed. Check in with local shipping companies—they might welcome your cast-off peanuts!

You bet! Take one thing off your to-do list by setting up autopay right here. Grab your latest statement so you have your account code handy (let us know if you need help finding it). Your payment will be processed between the 7th and 11th each month you have a bill due.

Who wants to think about trash pickups while sipping a pina colada? If you’ll be away for two or more consecutive weeks, call us up before you go (at least 24 hours in advance, please!) and we’ll issue you a credit.

So many things, as long as they’re clean! We accept mixed recyclables like:

• milk jugs and clear plastic beverage bottles
• tin cans and aluminum
• newspapers, junk mail, printer paper, and magazines
• flattened cardboard

For the complete list, check out our handy recycling guide.

Just as the name implies—food! Toss in your peels, bones, shells, and any other food scraps. You can even add weeds, brush, tree trimmings, and other plant matter you clear away from your building.

Note that compostable serviceware products and food-soiled paper cannot be placed in your compost container—organic materials only, please. The only exception is compostable bags and liners, as long as they’re certified by the Biodegradable Products Institute (BPI).

Get full details on the City of Eugene’s Love Food not Waste Program here. And help your staff keep the compost coming by hanging up this handy poster all about the program—including bin dos and don’ts.

You’ll get your bill every other month for home service. For business customers, we’ll send the bill once a month.

Please keep sod and rocks (that goes for big rocks, small rocks, and even pet rocks) out of your yard cart. They’ll contaminate the contents—and that’s a no-no. For help hauling them off, call our office 541-607-2042 or send us a message.

While the red bin can hold glass and motor oil (tightly sealed!), please don’t chuck in broken glass, ceramic dishes, mirrors, light bulbs, antifreeze, solvents, gasoline, or cooking oils. Need help getting rid of those items? Give us a call.

For more instructions and a detailed list of items that can and cannot be recycled, check out the recycling guide.

Good news! Any branches less than three feet long and less than four inches in diameter can fit into a yard debris cart. For Hulk-sized branches, drop us a line and we’ll give you additional pickup options.

We’re so sorry for the service blip! If your carts were out on time but we missed them, we’ll get it fixed pronto. Get in touch and let us know what happened. In cases where you forget to put out your trash—it happens to the best of us!—a return-trip charge might be added to your bill.