FREQUENTLY
ASKED
QUESTIONS

Unfortunately, Apex cannot accept commercially generated hazardous waste. But we know who can help! Call Lane County Waste Management at 541-682-4120 for local disposal options.

We do! Most of our containers have built-in locking bars (sorry, raccoons). Need to lock up your roll carts? We’re happy to do that too. At Apex, you’ll never pay for a lock—they’re always compliments of the house.

Worry not; we know that some weeks can get a little messy. You can leave out extra trash in bags and we’ll whisk it away for an additional fee. Anything that doesn’t fit completely inside your container, or anything next to the container, is considered extra trash—so if the lid doesn’t close, you’ll need to pay a little more for that pickup.

Not sure how extra your extras are? Have big stuff (sofas, mattresses, appliances) to be collected? Call our office at 541-607-2042 to get pricing and schedule pickups for bulky items.

Yes! Smaller (flattened) cardboard items can go right in the cart (so break down those boxes). But if you have a heap of cardboard, here’s what to do: break it down, cut it into pieces less than 3' x 3' (about the length of a guitar), and stack it next to your cart at the curb. Remember to chuck any non-recyclable packing material into the regular blue trash cart.

If it cools, regular disposal isn’t cool. There’s freon in that stuff, and no one wants it to get out into the environment. A bulky item pickup is a perfect solution—we’ll make sure your appliances are disposed of safely. Send us a message to schedule a special pickup for these appliances

Of course! Just give us 24 hours’ notice, and we’ll schedule an extra pickup (available Monday through Friday). We’ll give you the 411 on the cost when you get in touch.

If your collection day falls on or after the holiday during the week, your pickup will be one day later that week—even if you normally have a Friday pickup.

Trash goes on holiday six times a year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Check out this year’s schedule for details.

Propane tanks are hazardous waste, so we can’t pick them up. Contact Lane County Waste Management to find out where you can drop off your tank.

Sharps (things like lancets and syringes) must be stored in approved biohazard containers—that’s a mandate from the state of Oregon. Never place sharps in the regular trash!

For sharps removal options, contact Lane County Waste Management at 541-682-4120 or call your local pharmacy for storage and disposal solutions.

Please put your carts and bins in the street against the curb. The arrow on the lid should face the street, and the cart handles should face your house.

Place the carts at least three feet away from other carts, extra trash, parked cars, fences, trees, mailboxes, etc. Be careful not to block the bike lane—even trash carts should share the road with Eugene’s bikers! For a visual guide, download this handy PDF.

Afraid not. Think about it the same way you think about your cell phone bill. Each month you pay a fee to have the service, which includes a set amount of talk time and internet usage—no matter how much of it you use. If you go over those set amounts, you pay a little more. With your trash & recycling service, it works the same way.

We want to provide you with the most exceptional service possible, so if you’re consistently rolling out carts with a lot of leftover space, call us to adjust your service for the just-right fit!

Moving is stressful, so let our customer service crew make this bit easy. Let us know when you’re moving; we’ll make sure the Apex truck is along for the ride when you settle into your new digs.

Please note that you’re responsible for service until you notify our office, so don’t forget to call or email us! A charge will be assessed for all carts & bins not returned from the service address after the final stop date—so just like a hotel robe, you’ll want to leave them behind.